Manage your account

If you’re having trouble logging in to your account, please try resetting your password. If you’re still having problems, then please contact us .

If you have more than one account and you’d like to merge them together, please contact us .

Once you’ve logged in to your account, you can change your password, email address, invoice and delivery addresses, and payment methods.

As part of the phased redesign of the website we have removed the wishlist functionality. This will be returning in the future but for the time being if you would like to request your wshlist please email customerservice@bbr.com

There is an unsubscribe link at the bottom of every email we send, which will automatically remove you from our mailing list. If you do not see one of these links please email privacy@bbr.com . Alternatively, you can log in to your account and change your communication preferences or update your wine and spirit interests.

To close your account, please contact us.

In your account, go to Orders, Payments & Statements. You can view each of them by selecting the tabs at the top of the panel. In the orders section, you can view each order separately. If you want to download any invoices go to the My Payments tab and click on the long reference number to start the download. In the Statements tab, you can download any if they’re available.

You can update your card details at any time by logging in to your account. If your card expires, you may not be able to place bids on BBX. You will be prompted to update your card before you can proceed.

If you’d like to have the money on your account transferred to your specific bank account email customerservice@bbr.com with the details and a member of the team will be in touch.